Customer conversations
Your policies
Find the first request to automate
We look at what comes in repeatedly, how much time it takes, and which rules and tools the workflow needs.
Done-for-you
customer support
automation
We build and run AI automation for teams handling hundreds of support requests a month. Start with one recurring issue in the helpdesk you already use.
PineDoveExample conversation
CustomerCan you ask the driver to leave my order at the side door?
Explore a sample workflow
Start with one workflow
Scenario testingExample
Product question
Approval required
Human handoff
Build and test it with your team
We build the workflow in your existing support setup and test it against past requests. Your team approves what it can do and when it hands off.
Chat · Selected for this example
Launch on a limited set of requests
We measure what the automation resolves and where staff still step in. Those results guide what we improve or automate next.
What we can automate
Complete customer requests in your tools
Your agent can handle a request from the first question through the follow-up. We build each workflow around how your team handles it, including steps that span multiple systems.
- Find the information it needs across your tools
- Carry out the steps you approve and confirm the result
- Bring your team in where your process calls for it
Try a use case Request → action
“Can you ask the driver to leave my order at the side door?”
Find the orderMatch the order to the customer
WaitingUpdate delivery instructionsSave “Leave at the side door”
WaitingConfirm the changeEmail the new instructions and tracking link
WaitingIf the order can’t be changed, the agent can send it to your team.
Give customers answers from your knowledge base
A customer asks where to find an invoice. The agent can use your billing guide to tell them where to look. We test replies against the answers your team would give.
- Use the guides and policies you approve
- Set how the agent speaks to customers
- Review responses before launch
Try an example Knowledge → answer
Help centerProduct guides
Source usedBilling guide
Brand voiceClear & helpful
PineDove
Where can I find my invoices?
Open your account settings and select Billing. You can download each invoice from your billing history.
Billing guideSend exceptions to your support team
When a customer reports a duplicate charge, the agent can send billing the invoice details and what it checked. Your team has the information it needs to make the call.
- Set the rules for handing off a request
- Include the conversation and a summary of the work
- Route the request to the person or queue you choose
Explore an example Agent → team
PineDoveYour team
Ready for billing review
- Customer needs
- Help with a duplicate charge
- Already checked
- Account and invoice details
- Next step
- Review the charge and decide how to resolve it
Estimate your support time savings
Enter your monthly request volume, average handling time, and an assumed AI resolution rate to see how much time your team could save.
40%resolution rate
Estimated requests resolved by agent800 requestsRequests remaining for your team1,200 requestsIllustrative monthly scenario from your inputs
107 hours
estimated handling hours saved per month
Saved · 107 hrsRemaining · 160 hrs
Illustrative estimate. Hours saved = monthly requests × assumed resolution rate ÷ 100 × average handling minutes ÷ 60. Assumes the same average handling time across requests. Excludes agent review and maintenance time. Actual results depend on your support mix and workflow.
AI customer support FAQ
How will it work for my business?
Start with your rules.
Choose the information your agent can use.
What happens in the free assessment?
In 30 minutes, we’ll review the repeat requests in your queue, how your team handles them, and which tools they use. You’ll leave with a recommendation on what to automate first and an estimate of the time it could save.
Which customer support requests can an AI agent handle?
We build your agent around the requests your team handles. It can find information, make changes, or carry out workflows that span several tools and teams. Show us a request from your own support queue and we’ll map what the agent could do.
Can the AI agent use our existing knowledge base?
Yes. We use the help center articles, product guides, and policies you approve. We test the agent’s answers with your team and define when it should ask for help.
Can we control when the agent hands off to a person?
Yes. You define what the agent can access and which actions need approval. When the agent hands off a request, your team gets the conversation and a summary of what’s already been done.
How do you measure the agent’s resolution rate?
For your rollout, we agree on what counts as a resolution and track the share of requests the agent resolves without a handoff. We can also review response times, completed actions, and estimated handling time saved.
Can PineDove connect to our helpdesk and other tools?
We start with the tools your team already uses. We look at how to connect your helpdesk, records, and other systems, including internal tools, so the agent can read and update the information each workflow needs.
Which support channels can the AI agent cover?
We can scope website chat, email, SMS, or phone, including coverage outside your team’s working hours. We confirm the channels and handoff rules for your rollout.
What does the pilot cost?
The assessment is free. If there’s a good fit, we’ll quote a fixed price for a pilot based on the first workflow and the tools it needs.
PineDoveChat support, built around you
Your knowledgeYour team
Bring us a real
support request
Bring last month’s ticket count and two requests your team handles often. We’ll identify what to automate first and estimate how much staff time it could free up.
Book a free assessment