Privacy Policy
Effective
This policy explains how PineDove handles personal information when you visit pinedove.com, book an assessment, or communicate with us about an assessment. If you hire PineDove, the agreement for that engagement describes how we handle customer data for the work.
What information we collect
When you book an assessment, we receive the contact details and answers you provide through Cal.com, such as your name, email address, and phone number if provided. We also receive details about the appointment, including the scheduled time and any changes or cancellation. If you email us about the assessment, we receive your message and the contact details you use to send it.
When you visit the site, Cloudflare processes technical information such as your IP address, browser details, and the pages you request. Cloudflare also provides an approximate country code. If you arrive through a Google ad, the link may include an ad click identifier.
How we use and share information
We use booking and contact information to schedule and prepare for your assessment, respond to questions, and follow up about your request. Cal.com provides the embedded calendar and booking form and handles appointment confirmations and changes. Its privacy policy also covers its own website and services if you open the booking page on Cal.com.
Cloudflare hosts and helps protect the website. We use request information to deliver the pages you ask for, diagnose problems, and protect the site from misuse. We may disclose information when required by law.
Google Analytics
We use Google Analytics and analytics cookies for eligible visits to understand how people find and use PineDove. Google LLC may process this data in the United States or other countries. It can receive the pages you view, the site that referred you, browser and device information, a cookie identifier, and your IP address to determine approximate location. We do not send your assessment booking or contact details to Google Analytics or use its advertising personalization features. Learn more about how Google uses information from sites that use its services.
Google Ads measurement
For eligible U.S. visits, we use Google Ads to measure which ads lead to assessment bookings. The Google tag can use advertising cookies, ad click identifiers, and browser and page information. For a confirmed booking made through our embedded calendar, we can send Google a hashed booking reference so it can count the booking once.
When enhanced matching is available, we may retrieve the booking email address and phone number from Cal.com and hash them before sending them to Google Ads. Google can use the hashes to match the booking to an ad interaction. Booking form answers and appointment details stay out of that conversion event. We use Google’s restricted data processing setting and disable ad personalization signals in the site tag.
Your choices
When we detect a Global Privacy Control signal, we skip Google Analytics and Google Ads measurement. We also skip Google Ads measurement outside the U.S. You can block or clear cookies through your browser. Direct Cal.com bookings are outside PineDove’s website conversion measurement.
How long we keep information
We keep booking information and related messages as long as reasonably needed to manage appointments, respond to your request, and meet applicable legal obligations. Information handled by providers for their own purposes is subject to their retention policies.
Privacy questions and requests
Depending on where you live, you may have the right to access, correct, or delete your personal information or object to certain uses. For privacy questions or requests, email support@isolabsllc.com. We may ask for enough information to verify your request.
Changes to this policy
We’ll post any updates on this page and update the effective date above.