AI order updates
Let customers change delivery instructions in the same conversation. PineDove can build an agent that finds the order, checks whether the shipment can still be updated, and confirms the change.
- CustomerCan you ask the driver to leave my package at the side door?
- PineDoveI can check. What’s your order number?
- CustomerIt’s #1042. Could you send me the tracking link too?
- PineDoveI’ve saved ‘Leave at the side door’ and emailed the tracking link to the address on your order.
How an AI agent updates delivery instructions
Find the right order
The agent finds the order in your system and verifies that the customer can request a change.
Check what can still change
It checks the shipment’s status and your delivery rules before saving the new instructions.
Confirm the update
Once your system confirms the change, the agent tells the customer what was saved and can share a tracking link when available.
When your team steps in
If the customer can’t be verified, the shipment is past your cutoff, or the update fails, the agent can pass the order reference, requested change, and reason to your team.
What we test before launch
We check what your order system lets the agent read and update, then test eligible changes, locked shipments, failed updates, and handoffs before launch.
Bring an order update to the assessment
We’ll walk through how your team handles delivery changes and which steps your agent could take.