AI technical troubleshooting
Give customers help that starts with what’s happening in their account. PineDove can use product diagnostics and your support guides to pick a next step, carry out the actions you approve, and check whether the issue is resolved.
- CustomerMy report hasn’t updated since yesterday.
- PineDoveThe last sync stopped after the connection expired. Open Settings, select Integrations, and choose Reconnect next to the reporting source.
- CustomerI reconnected it. Can you retry the sync?
- PineDoveI retried the sync and confirmed it completed. Your report now includes today’s data.
How an AI agent works through a product issue
Identify the affected feature
Ask what the customer expected to happen, then check relevant account settings and recent errors.
Follow the appropriate fix
Use your troubleshooting guides to choose a step. Guide the customer through actions that require their sign-in and run permitted actions in connected tools.
Verify the outcome
Check the latest system result and tell the customer what changed or which step comes next.
When your team steps in
When the steps point to a bug or a fix needs elevated access, send your team the symptoms, relevant diagnostic details, and what the customer already tried.
What we test before launch
We work through examples of common failures with your team, including cases with similar symptoms and different causes. We test which actions are appropriate and what counts as a verified fix.
Bring a troubleshooting request to the assessment
Show us a product issue your team sees often. We’ll map the information they check, the steps they take, and how they confirm a fix.