AI returns and exchanges
Help customers return an item or ask for a different size. PineDove can build an agent that checks your return policy against the order and starts an eligible return or exchange in your connected tools.
- CustomerThe sweater in order #1138 is too small. Can I swap it for a medium?
- PineDoveYour sweater is within the exchange window, and medium is in stock. Would you like me to start the exchange?
- CustomerYes, please.
- PineDoveI’ve started the exchange and emailed the return label. The email includes instructions for sending the original sweater back.
How an AI agent starts a return or exchange
Verify the order and item
The agent verifies the customer, locates the item, and checks the purchase date and any item restrictions against your policy.
Offer eligible options
It explains the options for that item and checks stock for the requested replacement when your inventory system is connected.
Start the request
Once the customer chooses an option, the agent submits the request and shares the instructions your returns system provides.
When your team steps in
Your team can review requests outside the return window, final sale items, and exceptions that require approval. The agent can include the item, requested resolution, and eligibility check.
What we test before launch
We verify what your returns tools can create and test allowed exchanges, unavailable sizes, policy exceptions, and failed submissions before launch.
Bring a return or exchange to the assessment
We’ll walk through your return policy, where inventory is checked, and what happens when a customer asks for an exception.