AI order tracking
Give customers a status update when they ask where their order is. PineDove can build an agent that finds the right shipment and explains the latest information in your connected tracking tools.
- CustomerWhere’s my order? It hasn’t arrived yet.
- PineDoveWhat’s your order number? I’ll check the shipment for you.
- CustomerOrder #1076.
- PineDoveThe carrier scanned your package at its local facility this morning. It estimates delivery on Thursday. I’ve sent the tracking link to the email on your order.
How an AI agent tracks an order
Identify the shipment
The agent verifies that the customer can view the order and finds the shipment they’re asking about. For split orders, it checks which package contains the item.
Read the latest tracking update
It looks up the latest status, scan, and delivery estimate from the connected system. It checks your rules for delays and missing updates.
Explain where things stand
The agent shares the available tracking link and any delivery estimate from the carrier. It explains the next step when the tracking data is incomplete.
When your team steps in
Set when your team should review cases such as a stalled shipment, an address exception, or a package marked delivered that the customer can’t find. The agent can include the order reference and latest tracking update.
What we test before launch
We test single and split shipments, missing estimates, and the delivery statuses that trigger a handoff under your policy.
Bring a tracking request to the assessment
Show us where your team checks shipment status and which delivery problems need a person to investigate.