AI appointment booking
Let customers book a service visit in the same conversation. PineDove can collect the details your team needs, offer times from your scheduling system, and book the visit the customer chooses.
- CustomerCould I book a maintenance visit next Tuesday morning?
- PineDoveI checked the service address on your account. A technician is available at 10 a.m. Would that work for you?
- CustomerYes, please book the 10 a.m. visit.
- PineDoveYour maintenance visit is booked for Tuesday at 10 a.m. I’ve emailed the visit details and what to have ready.
How an AI agent books a visit
Collect the service details
Confirm the type of visit and collect or verify the address, contact details, and timing the customer needs.
Find an eligible time
Check availability against the length of the visit, service area, and technician requirements.
Book and confirm
Save the time the customer chooses. Once the booking is confirmed in your system, share the time and any preparation instructions.
When your team steps in
Route requests to your scheduling team when they need a quote, a custom visit length, or a time outside regular availability. Include what the customer needs and which options were checked.
What we test before launch
We check how your system handles service areas, time zones, and competing bookings. We also test what the agent tells the customer when a slot becomes unavailable before confirmation.
Bring a booking workflow to the assessment
Show us how you match customers to appointments. We’ll map the details, scheduling rules, and follow-up your agent would handle.